Privacy Policy

Document effective August 15, 2021

Learn how we collect and deploy your data when you visit our platforms or use our services. Get to understand our privacy practices.

Legal Policies

Learn how we collect and deploy your data when you visit our platforms or use our services. Get to understand our privacy practices. The Eyowo Integrated Payments Ltd. (the “Company”) takes privacy issues seriously and wants you to be familiar with how we collect, use and disclose information.

This Privacy Policy describes the information that the Company collects through its website, mobile applications and social media pages (collectively, our “Apps”) in connection with the services being offered by the Company. The Company provides services to its end users (“Users” or “You”) by integrating with an Application Programming Interface (“API”), which enables our App to receive and process user information while also providing information from our App.

This Privacy Policy further addresses how Eyowo handles all user information, including user information provided by you, user information provided by other platforms and user information obtained by the company from third parties. If you submit any Personal Information relating to other people to us or our service providers in connection with the site, you represent that you have the authority to do so and to permit us to use the information by this Privacy Policy.

Personal Information

Personal Information We May Collect

Personal Information is information that identifies you as an individual, such as: Name User name Address and/or Postal address (including billing and shipping addresses), Telephone number (including home and mobile phone numbers), Email address Credit and debit card number, Profile picture, Social media account ID, Country of residence, Financial identification number (Bank Account, ) and any other such information that the user provides in order to be able to use the App and its services. Information that can be used to identify, contact or locate a user is referred to as “personally identifiable information”. Automatically provided information that uniquely identifies a device or browser is not personally identifiable information unless it is linked to a particular user.

How We May Collect Personal Information

The Company collects three types of information: Information that users intentionally provided on the App; Information about users that third parties provide on the App to augment or verify information; and Information automatically provided by Users as they interact with the App

Information Provided by User

Users are either consumers and businesses who make payments and Agents who process payments on behalf of Eyowo. A User must provide personal financial information required for identity verification, contact, and financial authorization.

Eyowo Agent

A Merchant may provide additional information such as a link to its website or social media account to accelerate account activation.

A Payer who is loading funds on the App with a credit card or debit card must provide his/her name, card number, expiration date, CVV code, country, and zip code (where applicable).

A Payer who is paying on the App must provide the payee’s mobile number, also a payee who is making use of the electronic fund transfer must provide the bank details (name, mobile phone number and payee’s bank) of the payee. Merchants or Payers may voluntarily provide additional information on the Company for example, when seeking customer support or in response to surveys or other inquiries. All information provided will be kept strictly private and confidential by the Company save instances where the law requires disclosure or where necessary to provide a service to You.

Information Provided by Third Party

The Company may obtain information about users from third parties, such as identity verification services, credit reporting services, and social networks such as Facebook or LinkedIn. The App may provide the Company with additional information such as the User’s transactional history on the Platform. The App may offer third party services based on its various integrations. The App may provide users information and transaction history upon Users’ requests for a third party.

Automatically Provided Information

The Company or the App may automatically record certain information about or related to your use of the services and the App that is made below:

Log Files – The App may collect internet protocol (IP) address browser type, device ID, internet service provider (ISP), information about your computer and software, and links materials you request, your approximate location, referring/exit pages, date/time stamp, and other metadata. The App may embed Javascript code into page loads, which instructs users’ web browsers to make web requests back to our servers to collect information about the User page views and other activities.

Cookies - The App collects certain information from the User’s browser using small data files called “cookies”. For example, The Company or the App may use session cookies to help recognize a User who visits multiple website pages during the same session so that the User does not have to enter a password to access each page. Session cookies terminate once the user closes the browser. The App also uses persistent cookies to collect, store and track information. For example, the App uses persistent cookies to store the User’s login ID (but not the User’s password) to make it easier for the user to log in when the User returns to the website. We encode our cookies so that only we can interpret the information stored in them. You can remove or block persistent cookies using the settings in your browser, but this may limit your ability to use our Services.

Clear GIFs and Web Beacons – The Company or the App may employ a software technology called “clear GIFs or web beacons” that help us better manage content on the App by informing us of effective content. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies and are used to track the online movements of Web users. In contrast to cookies that are stored on a User’s computer hard drive, clear GIFs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.

How Personal Information May Be Disclosed

Use of Information Obtained by Eyowo

The Company uses User information primarily to develop, operate, support, maintain enhance and provide the Services as well as use the information for other products being offered by the Company or by its affiliates. User information is also used to process payment transactions; to provide receipts and reports; to resolve disputes, collect fees and troubleshoot problems; to customize and improve the Services and to enforce our agreements on the App and our Terms of Service and Merchant Agreement with Users.

The Company also uses User information to detect and prevent fraud and other potentially illegal activities. Eyowo may combine User information with information from other sources using proprietary algorithms to calculate a measure of the risk that a particular User or transaction is fraudulent (“Risk Score”). The Company uses User Information for our administrative and operational purposes. The Company may notify you of changes in the services, may solicit your feedback, may conduct market research or may send you promotional materials. To unsubscribe from promotional emails, click the “unsubscribe” link in the email. In essence, the Company uses your personal information to meet or fulfill legal obligations and provide better services.

Sharing Information with Third Parties

The Company may share User information with third-party service providers who help with certain parts of validation of user credentials, secure data storage, marketing, customer service, and other services. The Company requires that these service providers use personally identifiable User information only in connection with the services they perform for Eyowo. The Company or the App may also share non-personal identifiable User information with third parties that help us better understand how Users use our Service or help us detect and prevent fraud and other unauthorized or suspicious activity. These third parties may use cookies and other technologies to collect non-personal identifiable information about Users and combine it with similar information collected from others. They may use this information to help us better understand our Users and to help their customers better understand their users. The App Risk Score is not personally identifiable information, and the Company may share it (and other similar information generated by App) with other third parties. The Company owns the App Risk Scores and similar analytical results that we generate using user information, whether alone or in combination with other information. The Company may use, disclose, or sell Risk Scores at its discretion. The Company may share User information in the event of a merger, acquisition, debt financing, sale of all or a portion of our assets, or similar transaction, or in the event of insolvency, bankruptcy or receivership in which User information is transferred to one or more third parties as one of our business assets. Should such an event occur, the Company will endeavor to assure that the acquirer, successor, or assignee (as the case may be) follows this Privacy policy concerning User information. If User information could be used contrary to this Privacy policy, Users will receive prior notice as well as the opportunity to opt-out. The Company may share User information with law enforcement, government officials, or other third parties in the event of a subpoena, court order or similar legal procedure. This will happen if the Company believes in good faith that the disclosure of User information is necessary or advisable to report suspected illegal activity, or to protect the Company’s property or legal rights (including, but not limited to, enforcement of App’s Terms of Service, Merchant Agreement, and other agreements) or the property or rights of others, or otherwise to help protect the safety or security of the Services. Except as expressly disclosed in this Privacy Policy, the Company will not sell or disclose User information to third parties. The Company will not sell, rent, share, or trade personally identifiable information to third parties (other than the App through which the Company collects such information) for their promotional purposes. The Company may disclose aggregated or other types of non-personally identifiable information to third parties for various purposes. We will share personally identifiable information with third parties only to services and in special situations, such as legal investigations and merger. We may also share non-identifiable information with third parties that help us prevent fraud and analyze website activity.

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Eyowo’s services are delivered by two regulated entities, Eyowo Integrated Payments Limited and Eyowo Microfinance Bank. Eyowo Integrated Payments Ltd (RC1512927) is licensed by the Central Bank of Nigeria as a Payments Solutions Provider. Registered address: 8, Oduduwa Crescent, Ikeja GRA, Lagos, Nigeria. Eyowo Microfinance Bank Ltd (RC838171) is licensed by the Central Bank of Nigeria as a Microfinance Bank. Registered address: 19 Araromi Street, Victoria Island, Lagos, Nigeria.

© 2021 Eyowo Ltd